Payments & Buyer Protection

What you can pay with, how each method works, and what protection you get as a buyer. All prices on this website are in US dollars, and every order is settled in USD.

1. Payment methods

2. Paying with PayPal

• No PayPal account needed. At the PayPal screen choose “Pay with a debit or credit card” to pay as a guest.
• Cards accepted: Visa, Visa Electron, Mastercard, Maestro, American Express and JCB, subject to your card issuer.
• 3-D Secure: your bank may ask you to confirm the payment with an SMS code or inside its banking app. This is the issuing bank's security check — it adds no charge and does not delay the order.
• Charged in USD. If your card is held in another currency, your bank applies its own conversion rate. We add no card surcharge.
• Card data never reaches our server. We see only the authorisation result and the last four digits of your card.

3. Paying by bank transfer

1. Place the order or request a proforma invoice — we send our beneficiary details, including the exact amount and the reference to quote.
2. Pay from your company account where possible. Bank charges on both sides are the buyer's responsibility, so please send the full invoiced amount.
3. Email the transfer receipt to service@cheapexcellent.com with your order number. Goods are released the same day the funds clear.

4. Buyer protection

• Secure payment page. Checkout runs over HTTPS, and card details are handled by PayPal's PCI-DSS compliant systems.
• You see the total before you pay. Goods, shipping and any handling are itemised at checkout — no surprise charges added afterwards.
• Inspection before dispatch. Every batch is checked in line and sampled out of the box; defective units are replaced, not argued about.
• 30-day return window on stock goods, and a 90-day warranty against manufacturing defects.
• One named contact. Your sales manager owns the order from payment to delivery and answers after-sales claims directly — no ticket queues.
• Written record. Quotations, order confirmations and invoices are issued in writing, so both sides know exactly what was agreed.

5. Payment FAQ

Which currency am I charged in?

All orders are settled in US dollars. Your bank or PayPal may convert to your local currency at its own rate.

Do you add a card surcharge?

No. We do not pass card fees on to buyers.

My card was declined — what now?

Declines usually come from the issuing bank's fraud checks on cross-border payments. Try again, approve the payment in your banking app, or pay by PayPal balance or bank transfer. If it keeps failing, send us a screenshot of the error and we will find a route that works.

Can I get an invoice with my VAT number?

Yes. Send your company name, address and VAT/EORI number with the order and we issue the commercial invoice accordingly.

Can I pay a deposit and the balance later?

For OEM and custom production, yes: typically 30% deposit to start production and the balance before dispatch. Your order confirmation states the split.

What if I want to cancel after paying?

Tell us before dispatch and we refund in full to the original payment method. After dispatch, the return terms on the Terms & Conditions page apply.

6. If something goes wrong

Contact us before opening a payment dispute — most issues are a tracking delay or a single damaged unit, and we can usually fix them the same day. If we cannot resolve it, you keep all your rights under PayPal's buyer protection and under the law of your country. We respond to every claim within one working day.