Shipping & Taxes

Everything about delivery: where we ship, how long production and transit take, how shipping is charged, and who pays import duties. If anything below does not match the quotation you received, the quotation prevails — write to us and we will confirm in writing.

1. Where we ship

We ship worldwide from Huizhou, China. A few products cannot travel by air or cannot enter certain countries — for example items containing loose batteries or liquids, and destinations affected by war or by carrier suspension. If a line in your order cannot be shipped to your address, we will tell you before taking payment and offer an alternative model or a refund for that line.

2. Order processing time

Working days exclude Chinese public holidays. During the Spring Festival period, add 5–10 days — we publish the exact cut-off date every January.

3. Shipping methods and estimated transit time

4. How shipping is charged

Shipping is calculated by actual or volumetric weight, whichever is greater, and is shown in the checkout before you pay — you always see the freight before confirming the order. As a reference point, a 150 g parcel to Germany ships for about US$11.42 by our economy line.

For orders above 2 kg, or where the checkout rate looks higher than you expect, write to us with the model list and quantities: we consolidate cartons, compare carriers and usually find a better rate. On larger wholesale orders we can also quote FOB or CIF terms.

5. Duties, taxes and customs

• Prices on this website are in US dollars and exclude import duties, VAT/GST and customs clearance fees in the destination country, unless your quotation states DDP (delivered duty paid) in writing.
• By default we ship DDU/DAP: the parcel travels to your address and the carrier bills you for any duty or tax before delivery.
• We declare goods at their real transaction value and describe them accurately. We do not under-declare, and we cannot mark a commercial shipment as a gift.
• If you have a VAT number, EORI number or importer of record, send it with your order and we will print it on the commercial invoice.
• If a parcel is refused at customs and returned to us, we refund the goods value less the return freight and any charges the carrier bills us.

6. Changing the delivery address

If the order has not been dispatched, we can change the address — email us the order number and the new address. If the parcel is already with the carrier, we will request a redirect where the carrier allows it; redirect fees, if any, are passed on at cost. Please double-check the postcode and phone number: an incomplete address is the most common cause of a failed delivery.

7. Order tracking

As soon as your parcel is handed to the carrier we email the tracking number and a tracking link. You can also see the status under My Account → Order History after logging in. Tracking usually starts updating within 24–48 hours of dispatch.

8. Lost, damaged or short shipments

• Damaged in transit: photograph the outer carton and the damaged units before opening everything, then email us within 7 days of delivery. We replace or refund the affected units.
• Short shipment: check the packing list against the carton contents and tell us within 7 days. We ship the missing quantity with your next order or refund it.
• Lost parcel: if tracking shows no movement for 15 business days, we open a carrier claim. You can choose a replacement shipment or a refund — we do not ask you to wait for the carrier's decision.