Privacy Policy
This policy explains what personal data CheapExcellent collects when you visit cheapexcellent.com, place an order or contact us, why we collect it, who we share it with and what rights you have. It applies to our website, our sales email and our wholesale communication.
Last updated: 22 October 2026
1. Who we are
CheapExcellent is a manufacturer and wholesaler of phone cases and device accessories located in Huizhou, Guangdong, China. For any question about this policy or about your data, contact service@cheapexcellent.com.
2. What we collect
| Category | Examples | Why we need it |
|---|---|---|
| Account and contact details | Name, company, email, phone, billing and delivery address | To create your account, quote, invoice and deliver orders |
| Order information | Products, quantities, order value, delivery preferences | To process and ship your order and handle after-sales claims |
| Payment information | Payment method, transaction ID, last four digits of a card | To confirm payment and process refunds. Full card numbers are handled by the payment provider, never stored by us |
| Communication | Emails, WhatsApp messages, enquiry forms | To answer your questions and keep a record of what was agreed |
| Technical data | IP address, browser type, pages viewed, approximate location | To keep the site secure, diagnose errors and understand which products are of interest |
3. How we use your data
- To prepare quotations, process orders, arrange shipping and provide after-sales service
- To send order confirmations, invoices, tracking details and service messages
- To answer enquiries and follow up on quotations you asked for
- To send occasional product updates or offers — only where you have asked for them or where the law allows, and you can opt out at any time
- To prevent fraud, verify payments and comply with tax, customs and accounting obligations
- To improve the website, our product range and our service quality
4. Cookies and analytics
We use strictly necessary cookies to keep your cart, your login and your language and currency selection working. With your consent, we also use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; blocking the necessary ones will stop the cart and checkout from working.
5. Who we share data with
- Payment providers (for example PayPal and our bank) to process payment and refunds
- Carriers and freight forwarders (for example DHL, UPS, FedEx and postal partners) to deliver your parcel and provide tracking
- IT and hosting providers who operate the website and email under our instructions
- Professional advisers and authorities where we are legally required to disclose information, or where disclosure is necessary to establish or defend a legal claim
We do not sell your personal data, and we do not share it with advertising networks for their own use.
6. International transfers
Our business is cross-border: your order data may be processed in China and in the country of the payment provider or carrier involved in your shipment. Where data leaves the European Economic Area, we rely on appropriate safeguards such as standard contractual clauses, and we limit transfers to what is necessary to fulfil your order.
7. How long we keep it
- Order, invoice and payment records: kept as long as required by Chinese accounting and tax law (normally 10 years)
- Enquiries and quotations that do not become orders: up to 24 months
- Account data: until you ask us to delete your account, then as required by law
- Website analytics: aggregated, retained for up to 14 months
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to receive your data in a portable format, and to withdraw consent at any time. Write to service@cheapexcellent.com and we will respond within 30 days. If you are in the EU or UK you also have the right to complain to your local data protection authority.
9. Security
The website runs over HTTPS. Access to customer data is limited to staff who need it to process orders, and payment card data is handled by PCI-DSS compliant payment providers rather than by us. No system is perfectly secure, but we take reasonable technical and organisational measures and review them regularly.
10. Children
Our website and services are intended for business buyers and adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy when our services or the law change. The current version is always published on this page with its update date. Material changes affecting existing customers will be notified by email.
Postal address: Huizhou, Guangdong, China
Response time: within 30 days of receiving a verified request